Return Policy
Cancellation
We accept order cancellations before the product is shipped or produced. If the order is cancelled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept product returns. Customers have the right to apply for return within 30 days after receiving the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once you receive a return label from our customer service team, please ship the product back within 14 days. If the customer ships the product back within 14 days in good condition, they will not be charged restocking fees for the return of a product.
If the customer ships the product back 14 to 30 days after receiving the return label, or if the returned item is missing accessories/has sustained cosmetic damage, they will be charged a restocking fee (15% of the product’s original price). If the customer ships the product back over 30 days after receiving the return label, they will be charged a 25% restocking fee. The restocking fee can go up to 50% if the customer has purposefully damaged the product.
Please contact our Customer Service at payment@wonz.com to get the return address.
2020
Mr. Du Xin, the founder of WONZ, felt the pure nicotine aroma released by cured tobacco in the laboratory for the first time. Since then, an alternative health solution for the 1.5 billion smokers around the world has quietly sprouted in his mind. In the same year, WONZ Technology was established.
2021
The functions of the device have been comprehensively upgraded, and the heat insulation and heating functions of the product have been improved. In particular, the material of the product has been further updated and iterated.
2022
Cooperated with many service providers including MORPHEUS to expand online sales channels and obtained tens of millions of financing from XVC and other institutions. Apply for WHC (WONZ Heat Currents) heat rise technology, intelligent precision temperature control technology (error ±1 °C), high-efficiency filtration adsorption technology and many other technical patents.
2023
The number of patent applications for WONZ Technology exceeded 111 and was listed in the "POC50·Top 50 Startup Companies with the Most Proof-of-Concept Capability" list.
2024
WONZ Technology adheres to its original intention of providing health solutions to smokers around the world, and sets clear annual goals for the company to move forward.